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Cashier-Guest Services Representative

The Cashier - Guest Service Representative position at Twice Daily is more than just a job - we’re a locally owned & operated company that inspires a strong passion for giving back to our employees, guests and the community. Whether you’re interested in progressing into an Assistant Manager, General Manager, District Manager, corporate role, or beyond, at Twice Daily your career is truly in your own hands.

 

Position Summary

As a valued member of the Twice Daily Team, you’ll build strong relationships by providing top-tier service that’ll keep our guests coming back. The Cashier - Guest Service Representative provides an exceptional customer experience that mirrors Twice Daily’s mission to build lasting relationships by serving our community. You’ll directly contribute to the welcoming and inclusive environment that helped our company receive recognition as the 2018 #8 Best Big Company to Work for in Nashville!

 

Your Day-to-day (other duties as assigned)

  • Complete guest fuel transactions while keeping a watchful eye on all fuel pumps.
  • Operate a cash register, scan items, complete guest transactions, and properly handle many different forms of payment. Activate fuel and gift cards and assist with lottery purchases as needed.
  • Create a welcoming and enjoyable shopping experience by actively greeting all guests as they enter your Twice Daily store.
  • Stock merchandise, arrange shelves, manage store displays, check all expiration dates and inspect all items. Pull items that are damaged or expired, document and discard.
  • Prepare food and beverage items in a fast and friendly manner to exceed guest expectations.
  • Serves as an ambassador for the Twice Daily brand.
  • Reports to work on time and ready to work for your scheduled shift.
  • Becomes a “subject matter expert” on all things Twice Daily and provides ongoing feedback to your General Manager on guest concerns, compliments, and feedback.
  • Comply with federal and state laws by requesting photo identification from customers who are purchasing age-restricted materials including tobacco and/or alcohol.
  • Create awareness of Twice Daily’s “fresh all day” which include, fresh baked donuts & pastries, individually prepared pizzas, sandwiches, wraps, etc. by making suggestions on our made to order food offerings.

 

What You Bring to the Team

  • Excellent interpersonal, guest service and oral communication skills.
  • High attention to detail and takes personal pride in all that you do.
  • Have sufficient visual ability to check identification and process credit cards.
  • Ability to lift up to 50 pounds (carrying cases of milk, etc.), perform repeated bending, standing, reaching.
  • Excellent interpersonal, guest service and oral communication skills
  • Strong communication skills; must be able to speak, read, and understand English.
  • Must be able to work overtime, including weekends, evenings/nights and special events as needed.
  • Reads each situation and reacts productively to an ever-changing environment.
  • Multitasking expert - not overwhelmed handling many different duties at the same time.
  • Flexible and adaptable to a change.

 

Why Twice Daily

Twice Daily is locally owned and operated, meaning that every purchase supports local jobs, local causes, and local culture. Our families have been a part of this community for generations, so we do our best to give back at every opportunity. Servant leadership, excellent benefits & clear career paths are key initiatives in creating a culture of employee value. You'll receive in-depth training on all facets of the business while shadowing some of our most experienced General Managers, so when you hit the floor for the first shift you've got the tools necessary for success. We are committed to not only being a great partner for our customers & community but also an inclusive space to foster employee ambitions. Our strong commitment to servant leadership enables us to cultivate our employees’ professional strengths & help every individual achieve their full potential.



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